Return and Refund Policy
Last Updated: 1 May, 2025
At smart-tour-travel.com, we aim to provide a reliable, transparent, and customer-friendly booking experience. We understand that plans may change unexpectedly, and you may need to request cancellations or refunds. This policy outlines the conditions, procedures, and timelines for processing refund requests.
Scope of This Policy
- Eligibility criteria for cancellations and refunds
- Required documentation for refund processing
- Processing flow and estimated timelines
- Details on non-refundable services and administrative charges
Note: All refund approvals depend on the terms and conditions set by the respective service provider (airlines, hotels, tour agencies, transport operators, etc.), as well as the time at which we receive your request.
1. Definitions
- Company: Refers to smart-tour-travel.com (“we”, “us”, and “our”).
- Service: Any travel-related booking, reservation, or product offered on our platform.
- Order: A confirmed booking made by you using our website.
- You: The customer who uses our website and services.
- Website: https://smart-tour-travel.com
2. Refund Eligibility
You may qualify for a refund if the following conditions are met:
- The booking was made directly through smart-tour-travel.com.
- Your cancellation request falls within the service provider’s permitted time frame.
- All required supporting documents are submitted, including:
- Booking confirmation or ticket
- Proof of payment
- Supporting documents (e.g., medical certificate, government restriction notice)
- Refunds will be issued only through the original mode of payment, unless stated otherwise.
Important: Some bookings—such as special fares, promotional offers, and last-minute deals—may be fully or partially non-refundable. Requests submitted after the provider’s cut-off time cannot be processed.
3. How to Request a Refund
- Step 1: Review the cancellation and refund rules applicable to your booking.
- Step 2: Collect the required documents (booking ID, tickets, payment proof, supporting documents).
- Step 3: Clearly state your reason for requesting a refund.
- Step 4: Ensure your request is submitted within the provider’s permissible time frame.
- Need Assistance? Our support team is available to guide you throughout the process.
4. Refund Processing Time
Refund processing times vary depending on the service provider and payment method used.
While smart-tour-travel.com helps coordinate the process,
we cannot control delays caused by banks or external agencies.
Estimated Processing Times
- Credit/Debit Cards: 5–10 business days
- Digital Wallets (e.g., PayPal): 3–5 business days
- Bank Transfers: Depends on your bank’s internal processing time
Exceptional Cases
Refunds may be considered under special circumstances, including:
- Medical emergencies (with valid documentation)
- Death in the immediate family
- Natural disasters or government-imposed travel bans
5. Policy Updates
smart-tour-travel.com may revise or update this Return and Refund Policy at any time.
Any modifications will be posted on this page along with the revised “Last Updated” date.
Continued use of our services indicates your acceptance of the updated terms.
6. Contact Us
If you have any questions, concerns, or need assistance with your refund request, please contact us:
Email:
info@smart-tour-trave.com
Phone:
+1 (866) 374-5242
The Smart Tour Travel team is dedicated to processing all refund requests
fairly, promptly, and transparently.
