Cancellation Policy

Cancellation Policy

Last Updated: 1 May, 2025

At smart-tour-travel.com, we understand that travel plans may change unexpectedly. This Cancellation Policy outlines how cancellations, amendments, and refunds are handled. Our goal is to ensure transparency while following the guidelines of airlines, hotels, tour operators, and other service partners associated with your booking.

1. Overview

All bookings made through our platform are subject to the specific cancellation rules of the respective service provider. We strive to support you throughout the cancellation process, but final approval always depends on the provider’s policy.

2. Free Cancellation Eligibility

You may be eligible for free cancellation within 24 hours of booking, provided that your travel or check-in date is at least 7 days away.

To submit a cancellation request, contact us:

Email: info@smart-tour-trave.com
Phone: +1 (866) 374-5242

3. Refund Processing Time

Once your cancellation request is approved, refunds are initiated to your original payment method within 14 business days. Please note that banks or payment gateways may require additional processing time.

4. General Conditions

• All cancellation requests must be made through our official support channels.
• Refund eligibility depends on:
  • The type of service (flight, hotel, tour, etc.)
  • The rules of the service provider
  • The timing of your cancellation request
• Provider-specific charges or penalties may apply.

5. Flight Cancellations

• Most flight tickets follow airline-specific cancellation rules.
• If allowed, cancellations may include airline penalties or fare differences.
• No refunds are applicable for:
  • No-show passengers
  • Partially used tickets

6. Hotel Cancellations

• Hotel cancellation policies vary by property, room type, and rate plan.
• Flexible bookings may allow free cancellation up to 24–72 hours before check-in.
• Last-minute, discounted, or promotional rates are typically non-refundable.

7. Tours & Activities

• Cancellations made more than 30 days before the activity date may qualify for a refund.
• No refunds for cancellations within 15 days of the scheduled activity.
• No-show bookings are non-refundable.

8. Exceptions

In exceptional circumstances, refunds may be considered if supported by valid documents:

• Medical emergencies
• Death of an immediate family member

9. How to Cancel a Booking

1. Submit Request: Contact us via email or phone as soon as possible.
2. Cancellation Charges: Fees depend on provider rules and timing.
3. Verification: We may require booking details or ID verification.
4. Refund Mode: All refunds are issued to the original payment method.
5. Non-Refundable Items: Some taxes, fees, or service charges may not be refunded.
6. Track Status: Some providers offer online refund tracking.
7. Escalation: Unresolved disputes may need to be addressed directly with the provider.

10. Airline-Specific Rules

Airline cancellation terms may vary depending on:

• Fare type and ticket class
• Domestic or international route
• Promotional or discounted fares

11. Policy Updates

smart-tour-travel.com reserves the right to update or revise this policy at any time. We recommend reviewing this page periodically to stay informed about changes.

12. Customer Assistance

If you need help with cancellations, booking changes, or refund updates, our support team is available to assist you.

Email: info@smart-tour-trave.com
Phone: +1 (866) 374-5242